FAQs

What areas in Qatar do you deliver to?

We deliver to all areas in Qatar.

Do you offer assembly/installation? We offer assembly for an additional fee of QAR 25 by our team member upon delivery. He will bring all necessary equipment.

How long does delivery typically take?

We offer next business day delivery. If the order was placed before 5pm and the delivery location is in Doha, we can deliver the same day. If the delivery location is outside Doha or you place an order after 5pm, expect the delivery to be done the next business day.

Are your products safe for all cats, including kittens and older cats?

Yes, our products are safe for all cats, from kittens to older cats. However, if you have any specific questions, you can ask us directly and we'll recommend the best solution. For example, with our Niseko floor to ceiling cat tree, stability depends on ceiling height. We can accommodate ceiling heights from 2.5 meters to 3.1m. If your cat is on the heavier side, we would recommend you to install the cat tree on a lower ceiling to provide additional sturdiness.

Can I buy your products anywhere else, like in a physical store or on other online platforms?

For the moment, we are online only. Hopefully soon, we’ll open a physical store in Doha. If you tell us which models you’re interested in, we can send you some of our clients' pics and videos so you get a better idea of the product before you buy.

What payment methods do you accept?

We accept any credit or debit card payment as well as cash on delivery. How much is delivery? Delivery fee is 25 QAR, if you require installation too it will be an additional 25 QAR for a total of 50 QAR.What is your return and refund policy?If you get your product and your cat doesn't like it, we will take it back and give you a refund. We will only charge for the delivery or assembly service.

How can I install the wall-mounted furniture? Do you provide instructions?

You can install any of our products by yourself, usually it takes less than 15 minutes to assemble and all necessary tools are included in the box. When it comes to wall-mounted items, if you decide to install it yourself, you will need an electric drill to make the holes in your wall to install the wall plugs where the screws go. If you decide to opt for our team to assemble, they will bring all necessary equipment to your home.

Do your products come with a warranty? If so, what does it cover?

Yes, our products come with a 1-year warranty. This covers any defects in materials or workmanship under normal use during the warranty period.Do you offer any discounts or sales?Yes, we often have sales on our products. The current sale prices are displayed on our website next to the regular price.

What is the 7-day trial mentioned on your website?

Our 7-day trial allows you to return the product if your cat doesn't like it. We will take it back and give you a refund, only charging for the delivery or assembly service.

Do you have any guides or blog posts about how to choose the right furniture for my cat?

Yes, we maintain a blog where we share insights about cat behavior and care. This includes posts about the importance of vertical space for cats, which can help you choose the right furniture for your cat.